Terms of service

REVA HAIR GLOBAL – INTERNATIONAL BUYER POLICY & TERMS

By placing an order with Reva Hair Global, the buyer acknowledges and agrees to the following terms and conditions. These policies are implemented to ensure transparency, quality assurance, and protection for both parties during international and domestic transactions.

• ALL PRODUCTS ARE HUMAN HAIR PRODUCTS. DUE TO THE NATURAL NATURE OF HUMAN HAIR, SLIGHT VARIATIONS IN TEXTURE, COLOR, WAVE PATTERN, LENGTH (APPROX. ±0.5–1 INCH), DENSITY, AND THICKNESS ARE NORMAL AND SHALL NOT BE CONSIDERED DEFECTS.

• EACH ORDER IS PREPARED BASED ON CURRENT STOCK AVAILABILITY, PRODUCT TYPE, AND CUSTOMIZATION REQUIREMENTS. PRODUCTION AND DISPATCH TIMELINES MAY VARY ACCORDINGLY.

• ESTIMATED PREPARATION TIMELINE IS APPROXIMATELY 5–15 BUSINESS DAYS FOR STANDARD ORDERS. CUSTOM WIGS, CUSTOM COLORING, TEXTURE PROCESSING, OR BULK ORDERS MAY REQUIRE ADDITIONAL PROCESSING TIME.

• DELIVERY TIMELINES PROVIDED BY REVA HAIR GLOBAL ARE ESTIMATES ONLY. DELAYS CAUSED BY CUSTOMS, WEATHER CONDITIONS, COURIER ISSUES, IMPORT CLEARANCE, PUBLIC HOLIDAYS, ELECTRICITY INTERRUPTIONS, OR OTHER EXTERNAL FACTORS ARE OUTSIDE OUR CONTROL AND SHALL NOT BE GROUNDS FOR ORDER CANCELLATION, REFUND, CHARGEBACK, OR COMPENSATION.

• ALL ORDERS ARE CONSIDERED FINAL ONCE PAYMENT IS MADE.

• ONCE AN ORDER HAS ENTERED PROCESSING, SOURCING, CUSTOMIZATION, OR PRODUCTION STAGE, IT CANNOT BE CANCELLED, MODIFIED, OR REFUNDED UNDER ANY CIRCUMSTANCES.

• CUSTOM ORDERS, INCLUDING CUSTOM WIGS, CUSTOM COLORING, TEXTURE ALTERATIONS, LACE CUSTOMIZATION, BULK ORDERS, OR MADE-TO-ORDER PRODUCTS, ARE STRICTLY NON-CANCELLABLE, NON-RETURNABLE, AND NON-REFUNDABLE.

• IF A CUSTOMER REQUESTS ORDER CANCELLATION AFTER PAYMENT BUT BEFORE PROCESSING, REVA HAIR GLOBAL RESERVES THE RIGHT TO DEDUCT PAYMENT GATEWAY FEES, BANK CHARGES, CURRENCY CONVERSION FEES, ADMINISTRATIVE CHARGES, AND RESTOCKING FEES BEFORE ANY REFUND IS CONSIDERED.

• PAYPAL FEES, WIRE FEES, INTERMEDIARY BANK CHARGES, AND INTERNATIONAL TRANSFER CHARGES ARE TO BE BORNE ENTIRELY BY THE BUYER. THE FULL QUOTED AMOUNT MUST BE REFLECTED IN OUR ACCOUNT.

• PAYMENTS MARKED AS PENDING, UNDER REVIEW, UNAUTHORIZED, OR NOT FULLY CLEARED WILL NOT BE PROCESSED OR DISPATCHED.

• WE SHIP WORLDWIDE THROUGH DHL, FEDEX, OR OTHER COURIER SERVICES BASED ON DESTINATION AND AVAILABILITY.

• ONCE A SHIPMENT HAS BEEN HANDED OVER TO THE COURIER, REVA HAIR GLOBAL SHALL NOT BE HELD RESPONSIBLE FOR SHIPPING DELAYS, LOST PARCELS, CUSTOMS HOLDS, IMPORT ISSUES, TAXES, DUTIES, OR COURIER-RELATED MATTERS.

• ALL IMPORT DUTIES, VAT, TAXES, CUSTOMS FEES, AND COUNTRY-SPECIFIC IMPORT REQUIREMENTS ARE THE SOLE RESPONSIBILITY OF THE BUYER.

• DUE TO THE HANDMADE AND NATURAL NATURE OF MANY PRODUCTS, FINAL PRODUCTS MAY SLIGHTLY DIFFER FROM REFERENCE PHOTOS, PREVIOUS ORDERS, OR DISPLAY IMAGES. SUCH DIFFERENCES SHALL NOT BE CONSIDERED DEFECTS OR MISREPRESENTATION.

• RAW HAIR MAY NATURALLY EXPERIENCE FRIZZ, PUFFINESS, OR TEXTURE CHANGES DEPENDING ON CLIMATE, HUMIDITY, MAINTENANCE, OR PRODUCT USAGE. THIS IS A NATURAL CHARACTERISTIC OF RAW HUMAN HAIR.

• RESULTS AFTER BLEACHING, COLORING, HEAT STYLING, CHEMICAL PROCESSING, OR INSTALLATION MAY VARY BASED ON HAIR TYPE, MAINTENANCE, AND STYLIST HANDLING. REVA HAIR GLOBAL SHALL NOT BE LIABLE FOR RESULTS AFTER THIRD-PARTY ALTERATIONS OR SERVICES.

• ALL PRODUCTS UNDERGO QUALITY CHECKS BEFORE PACKING AND DISPATCH. PACKING VIDEOS, QUALITY CHECK VIDEOS, OR PRODUCT CONFIRMATION VIDEOS MAY BE RECORDED FOR INTERNAL DOCUMENTATION AND DISPUTE PROTECTION PURPOSES.

• RETURNS OR EXCHANGES ARE ACCEPTED ONLY IF:
○ THE WRONG PRODUCT WAS SHIPPED, OR
○ THERE IS A VERIFIED MANUFACTURING DEFECT CONFIRMED BY REVA HAIR GLOBAL.

• TO QUALIFY FOR ANY CLAIM REVIEW:
○ THE ISSUE MUST BE REPORTED WITHIN 24 HOURS OF DELIVERY
○ A CLEAR UNEDITED UNBOXING VIDEO MUST BE PROVIDED
○ THE PRODUCT MUST REMAIN UNUSED
○ THE PRODUCT MUST NOT BE INSTALLED, CUT, COLORED, WASHED, BRUSHED, OR ALTERED IN ANY WAY
○ THE PRODUCT MUST REMAIN IN ITS ORIGINAL CONDITION AND PACKAGING

• CLAIMS WITHOUT A COMPLETE UNBOXING VIDEO FROM SEALED PACKAGE OPENING ONWARDS MAY BE REJECTED.

• REVA HAIR GLOBAL RESERVES THE RIGHT TO REJECT RETURNS, REFUNDS, OR EXCHANGES IF THE CLAIM DOES NOT MEET COMPANY POLICY REQUIREMENTS.

• WE ARE NOT RESPONSIBLE FOR DAMAGE, ALTERATION, MISUSE, IMPROPER STORAGE, OR MIX-UPS CAUSED AFTER PRODUCTS ARE HANDED OVER TO CUSTOMERS, SALONS, HAIR STYLISTS, INSTALLERS, OR THIRD PARTIES.

• ANY ATTEMPTS OF FALSE CLAIMS, FRAUDULENT DISPUTES, PAYMENT REVERSALS, OR UNAUTHORIZED CHARGEBACKS AFTER PRODUCT DELIVERY MAY RESULT IN ORDER EVIDENCE, DELIVERY CONFIRMATION, CUSTOMER COMMUNICATIONS, QUALITY CHECK RECORDS, AND SIGNED AGREEMENTS BEING SUBMITTED TO PAYMENT PROVIDERS OR RELEVANT AUTHORITIES.

• BY MAKING PAYMENT, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ALL TERMS, CONDITIONS, PROCESSING TIMES, SHIPPING POLICIES, RETURN POLICIES, AND PRODUCT DISCLOSURES PROVIDED BY REVA HAIR GLOBAL.

FOR ALL QUERIES:
REVA HAIR GLOBAL
+91 77364 34443
@revahairglobal