Refund policy
Returns & Exchanges
Reva Hair Global
At Reva Hair Global, every product is carefully inspected before dispatch. Because we work with raw, hygienic hair products, returns are handled under strict but fair conditions to protect both our customers and our quality standards.
Please read the policy below carefully before placing your order.
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Eligibility Window
Any return or exchange request must be submitted within 24 hours of delivery.
Requests made after this time frame will not be considered, regardless of reason.
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Condition Requirements
To be eligible for a return or exchange, the product must meet all of the following conditions:
• The hair must be unused, uninstalled, and unaltered
• No cutting, colouring, bleaching, washing, or chemical processing
• Original security ties must remain fully intact and attached
• The product must be in its original packaging and resalable condition
Once the security ties are removed, the product is considered used and becomes non-returnable.
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Non-Returnable Items
Returns or exchanges will not be accepted for:
• Hair that has been installed, styled, cut, coloured, bleached, or washed
• Products altered in any way after delivery
• Custom or made-to-order items
• Items purchased during sales, promotions, or clearance events
• Products returned without prior approval
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Inspection Upon Delivery (Important)
Customers are strongly advised to inspect the hair immediately upon delivery.
If there are any concerns regarding texture, length, or condition, Reva Hair Global must be contacted before any modification or installation. Once the hair is altered, we are unable to assist.
Pre-installation checks such as gentle washing or conditioning must be done while the hair remains tied and unaltered.
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Return Authorization Process
All returns require prior approval.
To request authorization, customers must email [your official Reva Hair Global support email] within 24 hours of delivery with:
• Order number
• Clear photos or videos of the product
• A brief explanation of the concern
Returns sent without approval will be rejected.
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Shipping the Return
• Approved returns must be shipped using a tracked and insured shipping service
• The customer is responsible for all return shipping costs
• Reva Hair Global is not responsible for items lost or damaged during return transit
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Refunds & Exchanges
Once the returned item is received and inspected, eligible refunds or exchanges will be processed within 7 to 10 business days.
Refunds apply to the product value only. The following are non-refundable:
• Original shipping charges
• Return shipping costs
• Payment processing or transaction fees
• Customs duties or taxes (for international orders)
If free shipping was applied to the original order, the actual shipping cost may be deducted from the refund.
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International Orders
For international customers:
• All customs duties, taxes, and return shipping costs are the customer’s responsibility
• Reva Hair Global does not reimburse customs-related fees
• Refused shipments or unpaid customs charges may result in the package being returned or destroyed, with no refund issued
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Exchanges
Exchanges are subject to:
• Product availability
• Approval after inspection
• Additional shipping charges if applicable
Exchange requests follow the same eligibility and inspection requirements as returns.
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Post-Installation Responsibility
Once hair has been installed, altered, or professionally handled, Reva Hair Global is no longer responsible for concerns related to:
• Tangling or shedding due to maintenance practices
• Colour outcomes from personal or professional dyeing
• Damage caused by incorrect installation or excessive heat
We strongly recommend installation by a qualified professional.
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Final Policy Acknowledgement
By completing a purchase with Reva Hair Global, customers acknowledge and agree to this return and exchange policy. This policy exists to maintain fairness, hygiene, and quality assurance for all clients.