Shipping policy
Shipping & Delivery Information
Reva Hair Global
At Reva Hair Global, every order is prepared with care and shipped using reliable courier partners. The information below explains how shipping works, what to expect after placing an order, and where responsibilities lie once your package is dispatched.
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Order Preparation
Orders are prepared within two to three working days after payment is confirmed. Processing takes place on business days only. Orders placed on weekends or public holidays are handled on the next working day.
Once an order enters preparation, it is locked into the system and cannot be changed, cancelled, or edited.
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Dispatch & Estimated Delivery
After dispatch, delivery timelines depend on the destination and local courier operations.
• Domestic orders usually arrive within a few working days after dispatch.
• International orders may take longer depending on customs clearance and local delivery networks.
Delivery timeframes are estimates, not guarantees. Factors such as customs inspections, weather conditions, or regional courier delays may affect final delivery.
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Tracking Your Order
Once your order is shipped, a tracking link is sent to the email address provided at checkout. Customers are encouraged to follow tracking updates regularly and respond promptly to any courier communication.
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Shipping Address Responsibility
Customers are responsible for ensuring that all address details entered at checkout are accurate and complete.
Reva Hair Global cannot take responsibility for delays, losses, or failed deliveries caused by:
• Incorrect addresses
• Missing apartment or unit numbers
• Incomplete contact details
If a shipment is returned due to address issues, reshipping can be arranged only after additional shipping costs are paid.
We do not deliver to PO Box addresses.
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Packages in Transit
Once a parcel is handed over to the courier, it is considered in transit.
Reva Hair Global does not assume responsibility for packages that are:
• Delayed by the courier
• Marked as delivered but not received
• Lost, stolen, or damaged while in transit
Customers who prefer added protection may request shipment insurance before dispatch.
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Customs & International Charges
For international orders, customs regulations vary by country.
Any import duties, taxes, or clearance fees charged by local authorities are the responsibility of the recipient. These charges are not controlled or reimbursed by Reva Hair Global.
If a shipment is refused or abandoned due to unpaid customs fees, it may be returned or destroyed by customs authorities. Any resulting costs are non-refundable.
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Delays & Missed Appointments
While every effort is made to ship promptly, Reva Hair Global cannot be held responsible for courier-related delays.
Delivery delays are not valid grounds for refunds, compensation, or reimbursement of missed salon appointments, events, or personal schedules.
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Returned Shipments
If a package is returned due to delivery failure, refusal, or address errors:
• Original shipping fees are not refundable
• Return shipping charges are not covered
• Reshipping requires payment of new shipping costs
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Signature & Delivery Attempts
Some shipments may require a signature at delivery. If the recipient is unavailable, the courier may attempt redelivery or hold the package at a local facility for collection.
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Final Note
Placing an order with Reva Hair Global confirms acceptance of this shipping and delivery policy. We encourage customers to review these terms carefully before completing checkout.